If you’re convinced that your product or service is very much relevant and yet you are faced with low adoption (loss of revenue or marketshare) or high attrition (also know as customer churn, turnover, or defection), chances are you’ll have to work on your Customer DYNAMICS™ in order to boost business health.
If you would like to participate in the development and/or propagation of the framework, or would like to have access to the latest version, case studies and relevant research, we invite you to join the Customer SONAR™ Member Club
If you would like to master the fundamentals of the Customer SONAR™ and start to apply the framework in your own business practice, we invite you to join the Practitioner membership (Member Club membership included).
If you got any questions, please do not hesitate to send us a message.
Tenfore BV | Customer Dynamics™
1335 XM ALMERE
+31 88 123 11 11
+31 88 123 11 22
We’re excited to announce that CUSTOMER DYNAMICS™ – the first management book by Edwin Korver in a series named the Customer CODEX™ – covering the fundamentals of the Customer SONAR™ will be published by iCity Publishing this winter.
Early Birds: if you pre-order the book before November 1st, 2017, you’ll receive a FREE DIN-A1 poster of the Customer SONAR™ valued at 39,95 euro.
An eye-catching aspect of the Customer SONAR™ is its circular shape. Brands that perceive the customer journey as a linear timeline or funnel subconsciously lead their customers towards the most obvious outcome: the next exit.
If it is your brand’s intention to build long-term customer relationships, you should begin to perceive the customer life cycle as a recurring circular process, much like the metamorfoses in nature. Have a look at the following examples:
“Not All Customers Are Created Equal”
A customer’s perception of your brand is shaped by the cumultative interactions (experiences) they have with your organization.
Gordon Selfridges, founder of the Selfridges department store in Oxford Street (London), stated in 1909: “The customer is always right”, placing the customer in the heart of the retail experience. “Retail is theatre”. Many of Gordon’s ideas can be found in department and retail stores all over the world today.
Because of the importance of customer experiences, we’ll have to map, monitor and manage all interactions with our brand. In other words: we’ll need a 360-degree, cross-silo perspective of the voice of the customer.
In this white paper we’ll explain the basics of the Customer SONAR™
Existing members can locate the white paper in their respective area. Visitors need to register for a free membership.